Returns & Exchanges

  • Our Returns and Replacement Policy is applicable only if the received items are damaged or wrongly delivered.

  • Claims must be submitted within 14 days of the delivery date, accompanied by picture proof of the parcel's condition.

  • The claimed item must remain unsealed, unopened, unused, and in its original packaging and condition. The original invoice is required for exchange.

  • Replacement items will only be eligible for claims received in our warehouse within 15 days of the delivery date.

  • Once the return is received and evaluated by our quality assurance department, a replacement will be issued upon successful assessment of the product's condition.

  • Customers are responsible for the items being returned until they reach our warehouse, so they should be properly packed to prevent any delivery damage.

  • Requests for replacement due to a change of mind, shade preference, or product choice are not encouraged.

  • Contact our Customer Care by sending us Invoice and images of the defected product via WhatsApp at +92 (339) 0000 342